1.0 General Informationa) We reserve the right to change these terms and conditions at any time.
b) These Terms and Conditions apply to AJ Physio (www.ajphysio.com.au) and Sydney Pelvic Clinic (www.sydneypelvicclinic.com.au)
c) This website is designed to be informative and educational. The information is not exhaustive and does not replace professional advice. Diagnosis, decisions, actions and solutions to health-related issues should always be made in consultation with an appropriate health professional.
2.0 Exercise ClassesPlease see Exercise Class Terms and Conditions
3.0 Summer ClassesPlease see our Summer Class Page
4.0 Internal and External Events4.1 Events we advertise on our website, social media or otherwise may be internal (run by AJ Physio or Sydney Pelvic Clinic) or external (run by another organisation). External events are subject to the terms and conditions of the organisation running the event.
5.0 Internal Event PoliciesThe following applies to events run by AJ Physio or Sydney Pelvic Clinic.
5.1 Successful Bookings
a) Your spot is confirmed once your payment is received. This is subject to course size limits and if the course has been filled prior to your payment your payment will be refunded.
5.2 Event Cancellation Policy
a) This applies to all internal events, unless they are referred to separately in 5.3 (Event Cancellation Policy Exceptions).
b) If participant cancels more than 1 month from course date – 100% refund with $30 admin fee charged
c) If participant cancels between 2-4 weeks from course date – 50% refund of the course cost
d) If participant cancels within 2 weeks of course date – no refund
e) The participant can transfer their spot to another person at any time at no extra cost and the cancellation fee will not apply.
5.3 Event Cancellation Policy Exceptions
a) These exceptions apply to Pelvic Pain and Your Brain and Physio Restore Events.
b) A minimum of 24 hours’ notice is required for all cancellations
c) Cancellations made within 24 hours are subject to a cancellation fee equivalent to 100% of the event fee.
5.4 Event Transfer Policy
a) Transfer requests can be made up to 48 hours prior to the event.
b) All event attendees must meet the attendance criteria.
c) A transfer fee may be incurred.
Other exceptions may apply to individual events, as noted in individual event information.